Shipping & Returns
SHIPPING
Click & Collect available in Paris 9e. Select the option at checkout and we will get in touch with you by email once you order is placed.
We accept returns for items in new and unworn condition received within 14 days of your receipt of shipment. Over this time period, returns won't be accepted.
We are unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
Conditions for returns and refunded: The product should not have been worn or used, you need to send the product in its original state (no trace of use and immaculate packaging). Return shipping fee are covered by you and you need to ensure that the shipping provider us reliable and the packaging is protecting your package properly. If it gets lost or damage during shipping, we won't be responsible and your return won't be accepted.
To proceed for a return, please get in touch by email info@aerea-jewellery.com.
Conditions for return a faulty piece: Please ensure the piece is sent back in the same condition you receive it in, with the original packaging.
AEREA is not liable for any lost items.
Shipping costs are not refunded.
TERMS
Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.