Shipping, Returns & Refunds
Click & Collect
Click & Collect is available from our Paris studio in the 11th arrondissement.
Select this option at checkout and we will contact you by email once your order is ready for collection.
Shipping
All orders are dispatched from our Paris studio.
Most orders are shipped within 24 to 48 business hours. Once your order has been dispatched, you will receive a tracking link by email.
Made-to-Order Products
AEREA STUDIO homeware products are produced, assembled, and finished to order in our Paris studio.
While most orders are dispatched within 24 to 48 business hours, larger pieces or higher-volume orders may require additional production time.
Should an unexpected delay occur, we will contact you using the details provided with your order.
Estimated Delivery Times
France: 2–4 business days
Europe: 2–7 business days
United Kingdom & Switzerland: 3–7 business days
Rest of the World: 5–10 business days
Delivery times are estimates only and may vary depending on destination, carrier delays, customs clearance, public holidays, or exceptional circumstances.
Customs & Duties
Orders shipped within the European Union are dispatched from France and are not subject to additional customs duties upon delivery.
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Returns
Consumers may request a return within 14 days of receiving their order by contacting info@aerea.studio and providing their order number.
Returned items must be unused, unworn, undamaged, and returned in their original packaging, together with all accessories and documentation provided with the order.
Return shipping costs are the responsibility of the customer.
We reserve the right to refuse returns for products showing signs of use, damage, alteration, or incomplete return.
Refunds
Once a returned item has been received and inspected, any eligible refund will be issued to the original payment method within 14 days.
Original shipping costs are non-refundable except where required by applicable law.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us at info@aerea.studio within a reasonable period after delivery and provide photographs together with your order number.
Where a manufacturing defect or non-conformity is confirmed, AEREA STUDIO will provide an appropriate remedy in accordance with applicable law.